We have answers to many of the questions you may have when booking an experience.
You can book directly through our website or contact our customer service team for assistance with your reservation.
Yes, some activities have age limitations for safety reasons. Children under 12 must be accompanied by an adult. Please check specific activity details or contact us for further information.
Certainly! We offer group packages and discounts for larger parties. For specific details and pricing, please reach out to our customer service.
Yes, you can book multiple experiences. We recommend allowing ample time between activities to rest and fully enjoy each one.
Please bring a valid photo ID, comfortable swimwear, and sunscreen. For photoshoot experiences, ensure you have enough storage on your phone for photo transfers.
Please arrive at least 15 minutes prior to your activity start time. This ensures a smooth check-in process and orientation.
No, most of our activities cater to all skill levels. We provide brief training sessions to ensure all participants are comfortable and safe.
Yes, select activities include complimentary refreshments. Details can be found on individual activity pages or by reaching out to us.
Yes. Remember our cancellation policy: Full refunds are given if cancellations are made at least 48 hours in advance. For changes within the 48-hour window, please contact us.
In the rare event we need to cancel or reschedule due to unforeseen circumstances, we'll notify you as soon as possible and accommodate a new date or provide a refund, as per your preference.
Rescheduling due to personal reasons within the 48-hour window might be subject to a fee. Please contact our team for specifics.
Yes, bookings are transferable. However, please inform our team in advance to ensure a smooth experience for the new participant.
Your safety is our top priority. If weather conditions are unsafe, we might need to reschedule. All such rescheduling due to weather is at no extra charge.
All of our activities are outdoors, however we are working to bring indoor offerings in the near future.
We will contact you via the phone number or email provided during booking. It's crucial to ensure your contact details are accurate when booking.
For the safety of our guests and staff, we strictly adhere to weather guidelines. Activities might be rescheduled or adjusted based on the conditions.
The duration of the photoshoot varies based on the package selected, but most sessions last between 30 minutes to an hour.
While there's no set limit to the number of photos our photographers will take, you can expect to receive a curated selection of the best shots from your session.
You will receive all your photos electronically, transferred directly to your phone before you leave the beach. High-resolution versions can also be emailed to you upon request.
Absolutely! Our photographers are happy to accommodate specific requests and will work with you to capture your vision. It's helpful if you provide some ideas or examples in advance.
We monitor the weather closely and will reschedule if conditions are not conducive to a photoshoot. Your safety and the quality of photos are our top priorities.
You can bring 1 additional outfit change but no props are allowed on the kayak. Just let our photographers know beforehand so they can plan the shoot accordingly.
All selected photos undergo basic editing for brightness, contrast, and color correction.
The photos are yours to keep and use as you wish. However, we do love seeing them on social media! If you're comfortable, tag us @palmera_hq
For any additional questions or details, our dedicated team is here to assist. Dive into the Palmera experience with confidence and excitement!
